Items that are custom order are required to pay 50% at time PO is placed to start production of the product. Once production has begun, the deposit is non refundable and production cannot be stopped. Remaining balance of order is due prior to ship out of the completed unit.
Freight quotes are generated at time of request and are valid for 30 days. To receive the original freight quote within this 30 day timeline, TKO request that the freight quote number you were provided be stated on the PO.
Items may be returned for a refund up to 30 days from the date of receipt. There will be a 15% restocking fee for all orders returned for buyers remorse. Special order items are subject to a 25% restocking fee. To be eligible for a return, TKO requires a receipt or proof of purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If 30 days have passed since you received your purchase, TKO cannot offer you a refund or exchange.
To initiate a return, please call our customer service department at _____________ to receive a return authorization number (RMA). You must have an RMA prior to returning the product.
Do not send your purchase back to the manufacturer.
Once your return is received and inspected, TKO will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
TKO only replaces items if they are defective or damaged. If you need to exchange the product for the same item, send us an email at firstname.lastname@example.org and send your item to: 4660 Pine Timbers, Suite 198, Houston Texas USA, 77041.
To return your product, you should send your product to: 4660 Pine Timbers, Suite 198, Houston Texas USA, 77041
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if it was not prepaid by you.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that TKO will receive your returned item.